1. Who We Are

TotalCareCleanWorks provides commercial and domestic cleaning services in Surrey and surrounding areas.

Company Name: TotalCareCleanWorks
Website: totalcarecleanworks.com

Contact: info@totalcarecleanworks.com

2. Information We Collect

We may collect the following information:

Contact information: name, email, phone number, address.

Service information: property details, booking information, frequency of cleans.

Payment information: billing details (processed securely via third-party providers).

Technical information: IP address, browser type, operating system, usage data.

Marketing/tracking data: via cookies, pixels, and similar technologies.

We do not knowingly collect information from individuals under 16.

3. Legal Bases for Processing (UK GDPR)

We process your personal data under the following lawful bases:

Contract: to deliver cleaning services you request.

Consent: for marketing communications and cookie tracking (where required).

Legitimate Interest: to improve our services, run analytics, and advertise responsibly.

Legal Obligation: where required by law (e.g., tax records).

4. How We Use Your Information

To provide and manage cleaning services.

To respond to enquiries and provide quotes.

To process payments.

To send updates, promotions, or service reminders (if you’ve opted in).

To improve our website and services via analytics.

To run targeted advertising campaigns (including Facebook/Google Ads).

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

Ensure our website works correctly.

Analyse usage and improve performance (Google Analytics).

Deliver personalised ads and measure effectiveness (Facebook Pixel, Google Ads).

You can manage or disable cookies via your browser settings. On first visit, you will be asked to accept or reject non-essential cookies.

6. Sharing Your Information

We only share your data when necessary, with:

Service providers (e.g., website host, email providers).

Payment processors (secure third-party providers).

Advertising platforms (Facebook, Google) for targeted marketing.

Legal authorities if required by law.

We do not sell or rent your personal information.

7. International Data Transfers

Some service providers (e.g., Google, Meta/Facebook) may process your data outside the UK/EEA. We ensure appropriate safeguards are in place, such as standard contractual clauses.

8. Data Retention

Service and contract records: kept for up to 7 years (legal/tax compliance).

Marketing leads: retained for up to 24 months, unless you opt out earlier.

Website analytics: anonymised after 26 months.

9. Your Rights

You have the right to:

Access the personal data we hold about you.

Request correction or deletion of your data.

Object to processing or request restriction.

Withdraw consent for marketing at any time.

Data portability (request transfer to another provider).

To exercise your rights, contact us at: info@totalcarecleanworks.com

10. Security

We take appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date clearly shown.